Shipping Policy

Shipping Policy

Thank you for shopping at NewLiving. We want to ensure that your shopping experience with us is seamless and enjoyable. Please take a moment to review our shipping policy.

1. Order Processing:

  • All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving payment and order confirmation. Please note that during high-demand periods or promotional events, order processing may take longer.

2. Shipping Rates:

  • We offer standard shipping to [list of countries or regions]. Shipping rates are calculated based on the weight of your order and the destination. You can view the shipping charges before completing your purchase during the checkout process.

3. Shipping Methods:

  • We currently offer the following shipping methods:
    • Standard Shipping: [4-10d]
    • Express Shipping: [3-7d]

4. Order Tracking:

  • Once your order has been shipped, you will receive an email confirmation with tracking information. You can track your order by clicking on the provided tracking link.

5. Shipping Delays:

  • While we strive to ensure timely delivery, unforeseen circumstances such as weather conditions, customs delays, or other factors beyond our control may cause delays. We appreciate your understanding in such situations.

6. International Shipping:

  • For international orders, please note that additional customs fees, taxes, or duties may be applicable upon delivery. These charges are the responsibility of the customer. Please check with your local customs office for more information.

7. Address Accuracy:

  • It is the responsibility of the customer to provide accurate shipping information. Please double-check your shipping address during the checkout process. We are not responsible for orders shipped to incorrectly provided addresses.

8. Shipping Changes:

  • Once an order has been placed, we are unable to make changes to the shipping address or shipping method. Please review your order carefully before confirming the purchase.

9. Missing or Damaged Items:

  • In the rare event that your order arrives with missing or damaged items, please contact our customer service team within 3 days of receiving your order. We will work promptly to resolve the issue.